We launched Crosstalk Mobile about two months ago, and the response has blown us away. Thank you to everyone who reached out about our SIM cards. We built this service to be top of the line, and when you pair it with the decades of network expertise that comes along with those SIMs, we have already made some very happy customers. You can read the latest testimonials over on crosstalkmobile.com.
Along with all that interest came a lot of questions. Here are the five we get asked the most.
1. What network do your 5G unlimited SIMs use?
Our upstream carrier is T-Mobile, and we are an authorized T-Mobile MVNO. That means we have a direct agreement with the carrier. Right now T-Mobile is our only option, but we are looking to add multi-carrier SIMs in the near future.
Being an authorized MVNO matters more than you might think. There are a lot of unauthorized SIM resellers out there. They buy SIMs at wholesale and resell them without a direct carrier agreement, and those gray market SIMs can get shut down if the reseller gets caught. We are not one of those. We are 100% authorized, so your plan is not going anywhere.
2. Are your unlimited SIMs actually unlimited?
Yes. No data caps, no surprise overages at the end of the month. Our unlimited SIMs start at $119 per month, and that is what you pay. There is no amount of data you could push through one of our SIMs that results in an overage or a cap.
A lot of people ask the follow-up: are we going to offer lower-cost tiers with smaller data limits? The answer is yes, and we have made it a priority. Maybe you want a backup SIM for your primary internet, or an IoT SIM, or one of the new RedCap SIMs for devices like the UniFi 5G backup or the GL.iNet Comet 5G. Those reduced-tier plans are coming. If you want to be the first to know when they go live, sign up for our newsletter at crosstalkmobile.com.
3. Will your SIMs work with my equipment?
We get asked about all kinds of gear. Our SIMs work great in any of the UniFi 5G equipment, and they work great in any of the Peplink gear. If you have a router with a 5G SIM slot, chances are we are going to work just fine. Honestly, we have not found a router we don't work with yet.
Where it gets hit or miss is phones and tablets. These are business-class SIMs and they were not designed for a smartphone, so we discourage putting them there.
4. Are you CGNAT?
Most home internet solutions are CGNAT, which means you get a shared IPv4 address that cannot route inbound traffic into your network. For a business using 5G as a primary or backup connection, that can be a dealbreaker.
Picture a VPN server set up for your remote employees. Your primary internet goes down and you fail over to 5G. With a CGNAT address, your office still has outbound internet, but there is nothing you can do on the inbound side. That is not a true failover solution.
With our Crosstalk Mobile SIMs, you get a real IPv4 address when you pop it into your modem. You can also add a static IP for an extra $5 a month. I have personally tested port forwarding through 5G with the UniFi 5G Max and the Dream Router 5G Max, and it works perfectly.
5. How long am I locked into a contract?
You are not. Like all Crosstalk services, our 5G SIMs are month to month, or year to year if you buy annually, and you can cancel any time.
The part I am most proud of is not on the spec sheet. It is the support. We have people texting and calling us every day with questions about their SIMs and their equipment, and real engineers are the ones answering. Think about buying a SIM from Verizon Business and trying to ask how it works with a UniFi 5G Max. How long are you on hold before you get a real answer?
Just yesterday a guy reached out because he needed a Peplink router for one of his customers, paired with one of our unlimited SIMs. He was not sure which router was the best fit, and his customer was in another state, so he needed it pre-configured and drop-shipped with the SIM already installed. We worked through his needs, landed on a Peplink B One 5G, got it connected to InControl 2 so we keep full control of the configuration, pre-installed the SIM, and shipped it out. When it lands at the customer site, they plug it in and we handle the rest. All of that happened over text in a few hours. Try that with Verizon or AT&T.
Still have questions?
If there is something we did not cover here, call or text us at 888-381-7750, or head over to crosstalkmobile.com. We designed these SIMs to be the best on the market because we would not settle for anything less.
